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Goals of Service Management. The main goals of Service management are −. Make IT services adaptable towards the present and future requirements of an organization and its customers. Develop and maintain good and responsive relationship with the business. Make effective and efficient use of all IT resources. ITIL - Overview. ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers a complete spectrum of people, processes, products and use of partners. Now a days, ITIL is being practiced by almost every company providing IT services to its customers. The processes, tasks and checklists. ITIL Tutorial in PDF, You can download the PDF of this wonderful tutorial by paying a nominal price of $ Your contribution will go a long way in helping us serve.
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